Question 1

How do I sign up for a new membership?

Accepted Answer

There are a few way to purchase a new membership. You can get set up with a new membership by visiting us in person. We will complete your profile, waivers, account photo, and payment.

You can also sign up for a new membership by navigating the the "Member Hub" page of our website, selecting the "Memberships" tab, and then selecting your desired membership. The portal will walk you through the steps of setting up your account and purchasing your membership.

Question 2

What is required when signing up a new membership?

Accepted Answer

All members are required to have a completed profile to sign up for a membership and access our facility. A completed profile includes:
 - Account Photo
 - Email
 - Phone Number
 - Address
 - Date of Birth
 - Emergency Contact
 - Completed Liability Waiver
 - Completed Membership Terms and Agreements
 - Payment Method on File

Question 3

What forms of payment are accepted when signing up for a new monthly membership?

Accepted Answer

All members are required to use a credit card, debit card, or set up bank transfer (direct debit) when signing up for a new membership.

Question 4

What forms of payment are accepted when purchasing a day pass or week pass?

Accepted Answer

All guest can use credit card, debit card, bank transfer (direct debit) or cash when purchasing a day pass or week pass.

Question 5

What day of the month are membership dues charged?

Accepted Answer

Membership dues are charged on the day you signed up for your membership. if you signed up on the 1st of the month, your membership will be charged on the 1st of every month. If you signed up on the 18th of the month, your membership will be charged on the 18th of every month and so on.

Question 6

How do I upgrade my Basic Membership to a VIP Membership?

Accepted Answer

You can upgrade your Basic Membership to a VIP Membership by visiting us at the front desk, calling us, or purchasing the add-on in the Glofox app. Membership upgrade takes effect immediately. You will be charged the prorated add-on price the first month. The following months will be charged at the upgraded membership price on your normal billing date.

Question 7

How do I downgrade my VIP Membership to a Basic Membership?

Accepted Answer

You can downgrade your VIP membership to a basic membership at the front desk. We'll set your VIP membership to end the day before your next scheduled payment, and we'll set the basic membership to start the next day.

Question 8

When is the annual maintenance fee charged?

Accepted Answer

The annual maintenance fee is charged during the second month of your membership. This fee occurs annually. The annual maintenance fee is $35.

Question 9

I will be traveling for an extended period of time, what are my options?

Accepted Answer

You can either pause your membership for $15/month or cancel your membership by providing 30 days written notice to Beach Bodies Health and Fitness.

Question 10

I have an upcoming medical procedure that will prevent me from utilizing my membership. What are my options?

Accepted Answer

Members can pause their membership at no charge for medical reasons. The member must provide Beach Bodies Health and Fitness written documentation from a medical professional to waive the $15/month pausing fee.

FAQs